How do I delete my PokerStars account? What do I do if my account has been frozen?

Emre Ekmekci Reviewed by
Emre Ekmekci Author
Updated on 24.04.2023
Ondobo Oumarou Reviewed by
Ondobo Oumarou Editor
Updated on 26.04.2023

If you have decided that you no longer want to play on PokerStars, or if your account has been frozen, then you will need to delete your account. This can be a bit tricky, but we will walk you through the process step-by-step. First of all, make sure that you are absolutely certain that you want to delete your account, as it is not possible to undo this action. If you have any questions or concerns, please contact PokerStars support before proceeding.

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Owner:

The Stars Group Inc.

LICENSE:

Malta Gaming Authority (MGA)

Headquarters:

Onchan, Isle of Man

DEPOSIT METHODS

Visa Mastercard Maestro Skrill Neteller Paysafecard Bitcoin Ethereum Litecoin PayPal

WITHDRAWAL METHODS

Skrill Neteller Paysafecard Bitcoin Ethereum Litecoin PayPal Bank transfer

How to delete a PokerStars account - step by step instructions

  1. Log in to the PokerStars account you wish to delete.

  2. Go to ‘Account’ and then ‘Close my Account’.

  3. Click on the ‘Submit’ button and your request will be sent for review by PokerStars support.

  4. You will receive a confirmation email once your account has been successfully closed, along with further instructions on how to finalize the process and how to access any remaining funds.

Time to wait for a response from support on account deletion

The time it takes for PokerStars support to process your request may vary depending on how busy they are, but you should expect a response within one or two business days. If you do not hear back after this time, you can contact support directly to follow up on your request.

No access to the account - closed, frozen or restricted account

In some cases, PokerStars may decide to restrict or freeze your account without giving prior notice. This could be due to suspicions of fraud or other security concerns. If this happens to you, then all available funds on the account will be held in a secure escrow account until an investigation is complete and access is granted once more.

Possible reasons for account blocking

The following are some possible reasons why PokerStars may choose to block or restrict your account:

-Suspected fraud activity

-Using play chips for real money gambling

-Breaking the rules of the site or game

-Providing false or misleading information

-Using third party software or scripts to gain an advantage

How do I regain access to my account?

If your account has been blocked or frozen, you can contact PokerStars support directly in order to learn more about the issue and how it can be resolved. They may require additional information from you in order to verify your identity and investigate any suspicious activity on the account. Once they are satisfied that everything is in order, then access will be granted again.

FAQ

How do I delete my PokerStars account?

Log in to your account, go to 'Account' and select 'Close my Account'. Submit your request, and PokerStars support will review it. You will receive a confirmation email once your account has been successfully closed.

How long does it take for PokerStars support to process the account deletion request?

It may take one or two business days for PokerStars support to process your request. If you do not hear back after this time, you can contact support directly to follow up on your request.

What happens if my account is frozen or restricted?

If your account is frozen or restricted, all available funds on the account will be held in a secure escrow account until an investigation is complete, and access is granted once more.

What are some possible reasons for account blocking?

Some possible reasons why PokerStars may choose to block or restrict your account include suspected fraud activity, using play chips for real money gambling, breaking the rules of the site or game, providing false or misleading information, or using third party software or scripts to gain an advantage.

How can I regain access to my account if it has been blocked or frozen?

If your account has been blocked or frozen, you can contact PokerStars support directly to learn more about the issue and how it can be resolved. They may require additional information from you to verify your identity and investigate any suspicious activity on the account. Once they are satisfied that everything is in order, then access will be granted again.

Conclusion

Deleting a PokerStars account can be as simple as following a few steps, but if something goes wrong, then you may need to contact support for assistance. It is also important to remember that if your account has been frozen due to security concerns, then you will need to provide additional information and go through an investigation before being allowed to access the account again. Regardless of how you choose to proceed, make sure that you are absolutely certain about your decision before deleting or attempting to regain access to a PokerStars account.

Thank you for reading! We hope this guide has been helpful in helping you delete or regain access to your PokerStars account. Good luck and happy gaming!

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