Unibet Australia

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Unibet is an online gambling company founded in 1997 in London, England. Its headquarters are located in Malta, and it operates in over 100 countries worldwide. Unibet is owned by the Kindred Group, which was previously known as Unibet Group until renaming in 2016. The company offers sports betting, casino games, poker and other gambling products.

QUICK FACTS

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COPABILITY

iOSAndroidTabletMac/PCSmart TV

LANGUAGE OFFERED:

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Owner:

Kindred Group

LICENSE:

Malta Gaming Authority (MGA),UK Gambling Commission (UKGC),Gibraltar Gambling Commission (GGC),Swedish Gambling Authority (SGA)

Headquarters:

Stockholm, the Kindred Group

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DEPOSIT METHODS

WITHDRAWAL METHODS

Pros

• Wide range of bets: Unibet offers a wide range of sports betting, including popular sports such as soccer, basketball, tennis and horse racing, as well as niche sports such as Gaelic soccer and table tennis. They also offer a variety of casino games, including slots, table games and live dealer games.Convenient platform:Unibet's platform is comfortable and easy to navigate. The website and mobile app are designed so users can easily find the betting options they need and quickly place their bets.

• Competitive odds:Unibet offers competitive odds on a wide range of sports and events, meaning users can potentially win more money on their bets.

• Bonuses and promotions: Unibet offers a variety of bonuses and promotions for both new and existing users. These can include deposit bonuses, free bets and cashback offers.

• Security and reliability: Unibet is a reliable and trusted platform that takes the security of their users' personal and financial information seriously. They use the latest encryption technology to ensure that users' information is protected.

Cons

• Limited access:Unibet is not available in all countries and access may be limited in some jurisdictions due to legal restrictions. This means that some users may not be able to access the platform or have limited wagering options.Limited customer support:Although Unibet provides customer support, some users have reported that response times can be slow and the quality of support is not always consistent.

• Withdrawal fees: Unibet may charge withdrawal fees depending on the payment method used. This can be a potential disadvantage for users who prefer regular withdrawals.

• Bonus restrictions: Unibet bonuses and promotions may have restrictions or limitations, such as minimum quote requirements or expiration dates, which can make it difficult to take full advantage of these offers.

• Addictive behavior: As with any form of gambling, there is a risk of developing addictive behavior when using Unibet. Users should always be responsible when gambling and be aware of the potential risks of online gambling.

Unibet’s Operations in Australia

Unibet entered the Australian gambling market in 2004 after obtaining a sports betting licence from the Northern Territory. At the time, the Northern Territory Gambling Commission was issuing licences to foreign operators.

In 2016, when online gambling was regulated in Australia, Unibet obtained licences to operate in multiple states. It secured a sports betting licence in New South Wales when the state opened licensing in 2013. Unibet also obtained a sports betting licence in the Australian Capital Territory in 2014 and wagering and keno licences in Queensland in 2015.

Currently, Unibet holds licenses to offer its gambling products in New South Wales, Queensland, Victoria, Tasmania, Australian Capital Territory and the Northern Territory. It provides Australians with services such as:

• Sports betting on major leagues and events
• Racing betting on thoroughbred, harness and greyhound races
• Casino games like slots, blackjack, roulette and poker
• Bingo
• Lottery betting
• Daily fantasy sports contests

Unibet has a dedicated website for its Australian customers at unibet.com.au. The company offers web and mobile betting platforms to give Australian punters convenient access. It also has an Australian customer support team to serve local gamblers.

Unibet promotes its Australian offerings through marketing deals with major sporting organisations. It is currently an official partner of the National Rugby League (NRL) and Australian Football League (AFL). The company also sponsors high-profile NRL and AFL teams and golf tournaments in Australia.

By obtaining licences around Australia and tailoring products and marketing to the local market, Unibet has become one of the major online gambling operators in the country. According to industry analysts IBISWorld, Unibet captured 13% of Australia’s online sports betting market as of 2022, making it a top-tier sportsbook behind only Sportsbet and Ladbrokes.

Unibet’s Strengths in the Australian Betting Market

Competitive Odds, Especially for Sports

One of Unibet’s biggest strengths in Australia is offering competitive odds, particularly for sports betting. Unibet employs a team of expert analysts and statisticians who carefully calculate and adjust odds to be in line with the market. This ensures that Unibet remains competitive with other Australian sportsbooks and provides good value to punters.

For major events like the AFL, NRL, A-League and international sports, Unibet aims to have some of the best odds available. They regularly offer enhanced odds promotions around big matches and tournaments to provide extra value on selected betting markets. This focus on competitive odds has seen Unibet become a popular choice amongst savvy Australian punters looking to maximise their winnings.

While they are especially sharp with their sports prices, Unibet also offers solid odds for racing and novelty betting markets too. Their odds are sourced from the same feeds as many competitors, meaning prices are largely on par with other major Australian bookies. So across their full range of betting markets, Unibet delivers a competitively-priced product.

Huge Range of Betting Markets Across Sports and Racing

In addition to competitive odds, another one of Unibet’s main strengths is the extensive choice of betting markets available to Australian customers. Their market depth across major sports like AFL, NRL, A-League and international cricket is very impressive.

For example, a typical AFL match will have over 150+ different markets to bet on. Punters can bet on all the usual match bets, totals and exotics like margin and halftime/fulltime. But there are also very detailed exotic markets like goal scorer first bets, disposal totals for players, and obscure stats like hit-outs or free kicks. Similar extensive choice is offered for other major Australian sports and competitions.

Beyond the top sports, Unibet also covers smaller leagues very well. Their market range for European soccer, NBA basketball, NFL, esports and tennis is excellent. Finding a betting market for just about any major match or tournament around the world is not an issue at Unibet Australia.

Racing also sees a plethora of betting markets at Unibet. For Australian thoroughbred, harness and greyhound meets, punters can bet on fixed odds or access Unibet’s live betting platform for races. All the traditional win/place/trifecta exotic bets are available, along with jockey challenge and other specials for big race days. Overall, the variety of betting markets across both sports and racing gives punters tremendous choice at Unibet Australia.

Features Like Live Streaming, Statistics and Racing Form Guides

To further enhance the betting experience, Unibet provides Australian customers with useful features like live streaming, sports statistics and racing form guides. These add extra value and make it easier for punters to make informed betting decisions.

Unibet live streams sports from around the world directly to member’s devices. Soccer, tennis, basketball and esports are regularly streamed, along with some AFL, NRL and racing. Having access to live broadcasts of matches allows customers to watch events and bet in real-time on the Unibet website or mobile apps.

The site also publishes detailed sports statistics and racing form guides. Punters can analyse team or player stats, injury lists, head-to-head records, formlines and much more. These resources help bettors make educated wagers based on statistics rather than just emotions. For major competitions, individual player and team stats are available showing recent form and historical performances.

Racing punters are well catered for with extensive form guides published daily. These have all the important info like horse pedigree, trainer history and jockey records. Having these stats and racing guides readily available makes studying the form much easier. Overall, Unibet’s live streaming, sports stats and racing guides give Australian punters additional insights that enhance the betting experience.

Functional Website and Mobile Apps

Unibet’s online betting platforms including their website and mobile apps are highly functional and easy for punters to use. Their website has a clean, modern design making navigation straight-forward. Markets and odds are clearly displayed and placing bets only requires a few clicks. Registration takes just minutes online and ongoing account management is hassle-free.

Unibet’s iOS and Android apps are slick and lightweight allowing quick access to odds and betting features. Punters can easily deposit funds, place live bets, stream sports and withdraw winnings using the mobile apps. Fast and stable connectivity also provides a seamless user experience for mobile punters. Whether placing bets online or via a mobile device, Unibet’s digital platforms offer Australian customers a smooth and efficient environment.

This functionality across website and mobile fits with the needs of modern punters. Unibet Australia has invested heavily in their digital presence knowing how important a stable and seamless betting interface is to customers today. Punters have responded positively making their online and mobile platforms a strength.

Range of Deposit and Withdrawal Options

Unibet also appeals to Australian punters by offering a variety of convenient methods for depositing funds and withdrawing winnings. Customers have plenty of choice when it comes to payment methods.

Deposit options include credit/debit cards, POli, bank transfer and more. Most deposits are processed instantly allowing customers to start betting in real-time. Unibet accepts a range of Australian card providers like Visa, Mastercard and American Express. Direct bank transfers via internet banking is another fast and popular funding choice.

Withdrawals can be made back to a card, bank account or via services like Skrill or Neteller. Processing times are very reasonable with most cash-outs credited between 24-48 hours. Unibet aims to make withdrawals hassle-free knowing customers want quick access to winnings.

The wide range of funding and withdrawal methods suit the diverse preferences of Australian punters. Whether you want to use a card, e-wallet or bank transfer, these options accommodate all betting customers. It allows each punter to use their preferred financial method.

With strengths like leading odds, comprehensive betting markets, betting features and reliable platforms, it’s clear why Unibet has become a top-tier Aussie bookie. They provide a comprehensive and competitive betting product targeted specifically at the Australian market. While the brand may not have the big local name of Sportsbet or Ladbrokes, Unibet delivers on all the features that matter to punters.

Areas for Improvement Unibet Australia

Website can be slow/glitchy

Unibet’s website in Australia can sometimes be slow or glitchy, which can be frustrating for customers trying to place bets. The loading speeds are not always optimal, and pages can freeze or have errors at times. This likely comes down to the infrastructure and servers supporting the website, which may need upgrading as Unibet’s Australian customer base grows. Investing in faster servers and optimizing the code and databases behind the website could help improve performance and reliability. Regularly monitoring website analytics and conducting user testing would also help identify pain points in the user experience that could be addressed. Overall, improving website performance should be a priority for Unibet to provide a seamless and satisfying experience for its Australian online betting customers.

Mobile apps need refinement

While Unibet does offer iOS and Android apps for the Australian market, they are not as refined as they could be. The apps can be slow to load and navigate at times, lack some features offered on the desktop site, and have occasional bugs. As mobile betting becomes increasingly popular, improving the app experience should be a focus area. Adding more intuitive interfaces, smoother navigation, and the full range of options available on the desktop site would enhance the app. Fixing bugs and performance issues is also important. Expanding live betting capabilities, adding push notifications for important events, and improving ease of deposits/withdrawals could provide a better user experience. Conducting thorough mobile usability testing and acting on user feedback would aid refinements. Overall, Unibet has room to enhance its mobile betting apps for Australian customers as mobile continues to grow.

Customer service has limitations

While Unibet Australia does provide customer service options like live chat, phone, email, and social media, there are some limitations. Wait times to speak to an agent via phone or chat can be lengthy during peak periods. The operating hours are also more limited than some competitors, which restricts the availability of support. Additionally, some customers have complained about receiving generic or templated responses to inquiries rather than helpful troubleshooting. There have also been some complaints about difficulties verifying accounts and slow resolution of issues. To improve, Unibet could expand its customer service hours, hire more support agents, implement call back options during busy times, and invest more in training agents to provide higher quality service. Setting clearer standards for timely issue resolution and following up with customers would also help manage expectations. Improving self-help options online could also reduce wait times. Addressing current customer service limitations should be a priority area for Unibet Australia.

Less competitive racing odds than some competitors

Unibet Australia’s odds on racing events like thoroughbreds, harness racing, and greyhounds are not always as competitive as some other Australian betting sites. Their margins on these betting markets tend to be a bit higher. This makes it less attractive for savvy punters to place wagers on races compared to operators offering better odds. To attract more racing bettors, Unibet could look at sharpening its odds modeling and reducing margins on racing. This may require investment in analytics and trading capabilities. Integrating more third-party data sources around things like form, conditions, barriers, jockey changes, etc. could all help set more competitive book. Becoming known for providing consistently better odds on racing events would make Unibet a more popular choice for regular race bettors in Australia. While it may initially impact revenues, the increased liquidity and customer retention from sharper odds could pay off over time.

In summary, while Unibet has established itself as one of the top online betting brands in Australia, it still has areas where it can improve its offering. Addressing issues with its website speed and performance, refining its mobile apps, enhancing customer support, and boosting its racing odds would all help Unibet better compete in the Australian market. Implementing the right strategies and investments in these key areas could help Unibet reduce customer pain points, differentiate from competitors, and solidify itself as a top choice for Australian punters. With the proper focus on product, service and competitive value propositions, Unibet has the opportunity to level up its customer experience and brand positioning down under.

Sports Betting Unibet Australia

Extensive range of domestic and international leagues

Unibet Australia offers betting on an extensive range of domestic and international sports leagues. For major Australian leagues like the AFL, NRL, A-League and Super Rugby, Unibet covers head-to-head and futures markets very comprehensively. You can bet on matches, win margins, most disposals, first goalscorer etc.

Unibet also covers many overseas football leagues like the English Premier League, Spanish La Liga, German Bundesliga, Italian Serie A, French Ligue 1, UEFA Champions League and Europa League. Unibet offers live betting on matches from these competitions too.

Other global sports covered include the NBA, NFL, NHL, MLB, tennis Grand Slams, PGA/European tour golf, rugby union internationals, boxing and MMA. Unibet has betting markets for eSports as well.

With such a wide range, most Australian punters will be able to find a sport or league to bet on at Unibet. The variety of betting markets per match is extensive as well.

Live betting available by phone

Unibet offers live betting on major sports like the AFL, NRL, A-League, English Premier League football etc. However, live betting is only available by phone at Unibet currently.

To access live betting, you need to call the Unibet support line on 1300 543 543. The phone betting team can then provide you with the latest live odds and take your in-play wagers.

Live betting by phone is not as convenient as doing it directly via the website or app. But it at least gives you the option to bet in-play at Unibet Australia. The live odds are competitive, and you can get $100 back if your first live bet loses.

Hopefully Unibet adds live betting directly through its platform soon. But for now, the phone service enables Unibet customers to bet live on major matches.

Stats and ‘genius facts’ for many leagues

Unibet provides statistics and insights for the major sports leagues it covers. On each sport’s landing page, you’ll find stats like top scorers, most assists, clean sheets for soccer leagues. There are also helpful facts like a team’s record when scoring first.

These stats and ‘genius facts’ are useful for gaining extra context around teams and players. The stats can highlight betting trends and opportunities. If you see a team has a poor record when conceding first, for example, you may want to bet on their opponent in the upcoming match.

For the AFL and NRL, Unibet provides advanced stats like disposals per game, hitouts and tackles. There are also helpful facts like when a team last beat their upcoming opponent.

Overall, the statistics and factoids at Unibet give punters extra info that can assist betting decisions. They are handy for gaining quick insights without having to do as much external research.

Same game multis offered on major leagues

Unibet offers ‘Same Game Multis’ on the major Australian and international sports leagues. Same game multis allow you to combine multiple bets on the one match into a single wager.

For an AFL match, you could do a same game multi combining a head-to-head bet, most disposals bet and first goalscorer bet. If you get all 3 bets correct, the multi pays out much higher odds than betting the legs individually.

Same game multis are a popular way to chase big returns without having to pick winners across multiple matches. They are useful for matches where you fancy several outcomes.

Unibet offers good same game multi options for sports like AFL, NRL, A-League, English Premier League and NBA. Keep an eye out for same game multi specials too, like enhanced odds for selected multi combinations.

Same game multis are an exciting betting format offered by Unibet Australia. They provide big win potential on single matches across various sports.

Racing Betting with Unibet Australia

Covers Australian and international racing

Unibet Australia offers betting on thoroughbred, harness and greyhound racing, covering all the major events across Australia and around the world.

For Australian racing, Unibet covers meetings in all states, from metropolitan tracks like Flemington, Randwick and Moonee Valley to country and provincial meetings. The racing calendar is packed with iconic events like the Melbourne Cup, Cox Plate, Caulfield Cup, Golden Slipper and The Championships. Unibet offers fixed odds betting on races months in advance, right up until the jump.

Internationally, punters can bet on racing in New Zealand, Hong Kong, Singapore, Japan, France, UK, Ireland, USA and Dubai. Major overseas races covered include the Japanese Cup, Hong Kong International Races, Royal Ascot, the Kentucky Derby and Breeders’ Cup.

With Unibet’s easy-to-use website and app, punters can place bets on any race quickly and simply. Unibet is licensed in the Northern Territory and follows all Australian regulations.

Fixed, best tote and top fluc odds on offer

Unibet offers a choice of fixed odds, best tote or top fluc when betting on thoroughbred racing.

With fixed odds betting, you take the price displayed when you place the bet. This means you get to lock in attractive odds early, but it also means you can’t take advantage if the horse’s odds subsequently drift out.

Best tote odds mean you get the best dividend declared by the on-course tote pools. So you could end up with a bigger payout if there is late support for your selection. But you also risk getting a lesser dividend if a horse firm’s in betting.

Top fluc (top fluctuation) odds give you the best price of either the fixed odds or the final tote dividend. This gives punters some insurance against getting stuck with a bad fixed price, but still allows you to lock in early value.

Unibet provides live odds updates leading into each race, so punters can take advantage of any betting drifts or firms before the jump.

Info like barrier draw, jockey etc provided

To help punters make informed betting decisions, Unibet provides key information about each runner in a race.

For thoroughbred racing, this includes the horse’s barrier position, jockey name, trainer, silks colours, age, gender, weight carried, prizemoney earned, career record and recent form. There are also useful comments from Unibet’s own tipsters and links to detailed form guides or speed maps for the race.

For greyhound racing, Unibet provides the dog’s box draw, trainer, racing grade, wins/places record, best time and recent form comments. Key information like the distance, track conditions, race grade and prizemoney help punters judge the quality of each event.

Providing this background info on each runner allows punters to factor in important details like the impact of barriers, jockey changes, up/down in class or distance and going on rain-affected tracks.

Exotics like quinellas, exactas available

For those looking to increase their winnings, Unibet offers a range of exotic bet types on thoroughbred and greyhound racing:

• Quinella - Pick the first two places in any order
• Exacta - Pick the first two places in correct order
• Trifecta - Pick the first three places in correct order
• First four - Pick the first four places in correct order
• Double - Pick the winners of two nominated races
• Treble - Pick the winners of three nominated races
• Quadrella/Big 6 - Pick the winners of four or six nominated races

Unibet offers competitive odds on these exotic bets, allowing punters to potentially win big from a small outlay. Flexi-betting is available for exotics too, where punters can purchase a percentage of the full dividend.

Betting on multiples across different races amps up the excitement and unlocks big paydays if you can string together a winning run. Unibet makes building exotic bets easy through its website or app.

So for those looking to take their racing betting up a level, Unibet has all the exotic bet types covered. Check out the big race doubles, trebles and quadrellas for life-changing payouts.

Mobile Experience Unibet Australia

Apps available for iOS and Android

Unibet offers native apps for both iOS and Android devices, allowing punters to easily access Unibet’s full range of betting markets on the go. The apps can be downloaded directly from the App Store and Google Play Store.

The iOS app is optimized for iPhone and iPad, providing a smooth experience tailored to Apple devices. It offers the full range of features available on the desktop site in a clean, intuitive interface. iOS users can quickly log in using Touch ID for easy access.

Similarly, the Android app provides access to all betting options and account features with a layout designed for Android smartphones and tablets. The app is compatible with most modern Android devices running OS 4.4 and up.

For both platforms, customers can easily find their desired markets, place bets, stream events live, and manage their accounts without compromising functionality on mobile.

Provides access to full range of markets

A major advantage of Unibet’s mobile apps is providing punters with access to the operator’s complete range of betting markets while on the move.

The apps allow you to explore all the markets you would find on the desktop site, from popular sports like horse racing, AFL, NRL, soccer, tennis, and motorsports to niche US and European leagues. This level of market depth is impressive for a mobile experience.

You can bet on traditional head-to-head and line markets, as well as more diverse options like handicaps, proposition bets, futures, and exotics when available. The odds displayed are the same competitive prices you would get on the desktop.

With Unibet’s full suite of markets packed into the apps, punters have exceptional flexibility to find the bets they want and capitalize on mobile wagering opportunities.

Stream events and bet in-play on app

In addition to pre-match markets, Unibet offers a strong in-play product on mobile. You can stream live sports and continue betting seamlessly as the action unfolds on your mobile device.

Across major leagues like the AFL, NRL, and A-League, Unibet provides live streaming bundled into the mobile apps. For racing, you can even watch Australian horse and greyhound meets directly on your phone or tablet.

With live streaming integrated, the apps enable punters to watch events and react to the live odds movements in real-time. You can place in-play bets instantly as the match situation changes.

Unibet also maintains a healthy amount of betting markets open for in-play wagering. It’s easy to pull up the app and get live action on the go.

Some navigation and speed issues persist

While Unibet nails down the market depth and live streaming features, the apps do have some nagging navigation and speed shortcomings.

Menu navigation feels cluttered at times compared to the slick desktop layouts. Finding your desired sports and markets can take slightly longer on the apps. Some menu shortcuts would improve navigation flows.

Page loading and bet placement also lags at times, which can be frustrating in live betting situations. Backing out of a market to change your bet often requires reloading the page.

Although these issues are minor, smoother navigation and loading speeds would enhance the overall mobile user experience.

In summary, Unibet provides iOS and Android apps that make its extensive betting markets and live streaming accessible for Australian punters on the go. Users do sacrifice some desktop layout nuances for mobile optimization but Unibet largely delivers its products successfully via mobile. Some minor navigation and performance improvements could make the apps more seamless. But overall, the mobile experience retains Unibet’s appealing blend of betting depth, streaming, and competitive odds.

Banking and Payments Unibet Australia

Variety of deposit methods like card, PayPal, POLi

Unibet Australia offers a variety of convenient deposit methods to make it easy for customers to fund their betting accounts. The main deposit options include:

• Credit and debit cards - Visa and Mastercard branded credit and debit cards issued in Australia are accepted. This is a quick and easy way to deposit funds. Cards can be used for both deposits and withdrawals.

• PayPal - Customers can link their PayPal account to deposit and withdraw funds. This is a popular e-wallet method. PayPal deposits are instant and free of charge.

• POLi - POLi is an online payment system that allows customers to make deposits directly from their online bank account. POLi deposits are processed in real time with no service fees. Most major Australian banks work with POLi.

Other deposit methods include BPAY, bank transfer and Paysafecard. Deposits are generally processed instantly, allowing customers quick access to funds to start betting.

Customers can deposit funds using Visa, Mastercard or PayPal from a minimum of $5 up to a maximum of $25,000 AUD per transaction. POLi has a $10 minimum and $5,500 maximum.

The variety of banking methods offered allows customers to choose the option they find most convenient. Card and PayPal are the quickest and simplest ways to deposit. POLi is also very popular for Australian customers who want to deposit directly from their bank account.

Withdrawals via card, bank transfer, PayPal

When customers want to withdraw winnings from their Unibet account, there are several withdrawal methods available:

• Credit/debit card - Funds can be withdrawn back to the credit or debit card used for deposits. Withdrawals are processed back to the card quickly.

• Bank transfer - Customers can withdraw funds directly to their nominated Australian bank account. Bank transfers take 1-3 business days to process.

• PayPal - Linking a PayPal account allows withdrawals back to the e-wallet. PayPal withdrawals are processed instantly.

• BPAY - Customers can withdraw to an Australian bank account via BPAY. BPAY withdrawals take up to 3 business days.

The minimum withdrawal amount is $30 for all methods. The maximum amounts vary based on method:

• Card - $25,000 per day
• Bank transfer - $200,000 per day
• PayPal - $25,000 per day
• BPAY - $25,000 per day

When using card or PayPal, withdrawal requests are processed quickly, often within 24 hours. Bank transfers and BPAY take longer but allow withdrawing larger amounts per transaction.

Customers need to verify their account before the first withdrawal. Once verified, the cashout process is straightforward. Unibet aims to process withdrawal requests within 24 hours.

No transaction fees

One of the major benefits of banking with Unibet Australia is that there are no fees charged for deposits or withdrawals.

All deposit methods - card, PayPal, POLi, bank transfer - can be used to fund accounts free of any deposit fees or transaction charges.

Withdrawals are also fee-free. Unibet does not impose any withdrawal fees for PayPal, bank transfer, BPAY or card withdrawals.

The lack of banking fees provides a cost savings for customers. There are no surcharges or commissions deducted from deposits or withdrawals.

This makes transactions very straightforward. Customers can deposit and withdraw funds easily without incurring any banking fees from Unibet along the way.

Some payment providers may impose their own service fees, such as credit card cash advance fees. But Unibet itself does not deduct any fees from customer transactions.

Unibet aims to make the banking experience smooth and hassle-free for its Australian customers. The zero-fee banking system contributes to the excellent customer experience the betting agency strives to provide.

In summary, Unibet Australia offers a great selection of deposit and withdrawal methods. Customers can choose the options that suit them best. All banking transactions are processed quickly and, importantly, no banking or transaction fees are charged. This fee-free approach makes Unibet an attractive option for Australian punters.

Range of daily specials and boosted odds

Unibet Australia offers a wide range of daily promotions and special offers to give customers excellent value. These promotions include boosted odds, money-back specials, daily mega odds and more.

Some of the common daily promotions include:

• Odds Boost - Unibet boosts the odds on selected betting markets every day. For example, they may increase the odds on a certain AFL or NRL match from $1.90 to $2.50. This gives customers better potential payouts. The boosted odds are marked clearly on the site.

• Money-Back Specials - These give the stake back as a bonus bet if a particular outcome occurs. For instance, Unibet may offer money back if your horse runs 2nd or 3rd in a selected race. The maximum refund is usually $50 or $100 per customer.

• Mega Odds - Every day Unibet picks a ‘mega odds’ sports or racing bet to supercharge. It could be $20 odds on an AFL match or $15 odds for a horse to win a race. Mega odds give customers a chance at a big payout.

• Uniboost - Get your stake back if your fixed odds bet wins but at longer starting odds. Unibet boosts your bet if the starting price is greater than selected odds. For example, if you bet $10 at 2.50 odds but the starting price is 3.00, you get your $10 stake back.

• Daily Multi Specials - Unibet runs special daily offers on their sports multiple bets. For example, they may offer refunds if only one leg of a 5-leg multi loses. These specials make multiples less risky.

There are always at least 5-10 daily promotion markets on the Unibet website and app. The specials change each day to give customers constant value. Make sure to check the promotions page to see the latest boosted odds and money-back specials.

Loyalty program and rewards for customers

Unibet Australia runs a loyalty program called Rewards that gives customers cashback, discounts and free bets for their betting activity.

The main rewards offered are:

• Weekly Cashback - Get weekly cash refunds deposited into your account based on your betting activity. Unibet refunds 1% of net losses on racing and 0.25% on sports. Cash can be withdrawn straight away.

• Birthday Bonus Bets - Get a $100 birthday bonus bet every year you are an active Unibet customer. The bonus expires after 7 days and is credited on your birthday.

• Sports Discounts - Earn varying weekly cash discounts (5-15%) on losing multis and combo bets for sports. Discounts get credited every Monday for eligible bets from the previous week.

• Refer a Friend - Referring new customers to Unibet earns you free bets. You get a $50 bonus bet for every friend that signs up and deposits at least $50. Your friend also gets a $50 bonus.

• VIP Program - Unibet’s invite-only VIP program gives elite customers special rewards, discounts, promotions and bonuses. Perks include faster withdrawals, account managers, event tickets and more.

The Unibet Rewards program helps loyal customers get long term value. Make sure to opt into the rewards program after signing up to start earning cashback, bonuses and discounts on your bets.

Customer Support Unibet Australia

Contact by phone, email or live chat

Unibet Australia offers customer support through phone, email and live chat. The live chat feature allows customers to get immediate assistance from Unibet support representatives.

To contact Unibet Australia support by phone, the number is 1300 543 773. The phone support is available 7 days a week from 8am to midnight AEDT. This provides a good coverage of hours for customers to call in. The representatives are generally helpful in answering questions about account, deposits/withdrawals, technical issues and taking bets. The only downside is that wait times can be long during peak hours. Some customers have complained of waiting 30 minutes or more to speak to someone.

Email support is available by sending a message to [email protected]. Unibet aims to respond to all inquiries within 24 hours. From most reports, they do meet this timeline. The email support can help with general account questions, but they may direct you to call the phone number for anything more urgent.

The live chat feature is a quick way to get answers directly from a Unibet staff member. To start a live chat, look for the chat widget on Unibet’s website. There is usually a popup that appears as well when you are on the site for a few minutes. The live chat representatives are friendly and knowledgeable overall. This allows you to get help on the spot with any issues you may encounter.

Helpful but limited hours for live chat

While phone and email support have solid availability, the live chat has more limited hours. Live chat is offered from 8am to midnight on weekdays and 9am to 10pm on weekends. The weekday hours are good for when most customers are awake and using the site. However, there is no overnight support on weekdays. And the live chat ends earlier at 10pm on Saturdays and Sundays.

For anyone wanting to use the live chat feature overnight or after 10pm, they are out of luck. Some customers have complained about the live chat not being 24/7 like some other betting sites. Unibet claims keeping live chat staff available at all hours would be too costly. For now, the limited hours remain unless customer demand increases significantly.

Outside live chat hours, customers need to rely on the phone and email options. Both can still get assistance but not as quickly as live chat. The phone support is 24/7 so that helps fill the gap left by live chat. However hold times often exceed 30 minutes overnight when less staff is available. Email is the slowest option but still works if you can wait up to 24 hours.

To improve customer satisfaction, Unibet could consider extending live chat to be open 24 hours a day. Even having it open to 2am or later would help cover when a good number of customers are still using the site. However, this may come at increased costs to have staff monitoring live chats overnight. Another option could be expanding the weekend hours by a few hours like 9am to midnight on Saturdays and Sundays. This would cover more peak hours on the weekends while avoiding the overnight period when demand is lower.

In summary, Unibet Australia provides helpful customer support but the limited live chat hours can be inconvenient at times. Expanded hours for live chat, even just to be open later on weekends, would give customers more flexibility in getting fast assistance. For now, the combination of phone and email support helps fill gaps when live chat is unavailable.

Reviews and user feedback

Unibet Australia is a decent platform for sports betting. The selection of sports and markets is good, but the odds could be more competitive. Customer support can be slow at times, which is frustrating.

3/5 ⭐

Reviewed by Declan Hall

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Unibet Australia Review 2024 - Sports Betting, Casino Games and Promotions

3 / 5

100

The Unibet Australia app is user-friendly and the live betting feature is a plus. However, the odds could be better and the withdrawal process can be slow. Overall, it's an okay platform for sports betting.

3/5 ⭐

Reviewed by Isabel Lachman

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Unibet Australia Review 2024 - Sports Betting, Casino Games and Promotions

3 / 5

100

I have had a mixed experience with Unibet Australia. The website is easy to navigate and the customer support is helpful, but the odds can be hit or miss. The selection of sports and markets is good, but there are better platforms out there.

3/5 ⭐

Reviewed by James Parker

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Unibet Australia Review 2024 - Sports Betting, Casino Games and Promotions

3 / 5

100

Unibet Australia is a solid platform for sports betting. The website is well-designed and the live streaming feature is a nice touch. However, the odds could be more competitive and the promotions for existing customers are lacking.

3/5 ⭐

Reviewed by Jessie Beck

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Unibet Australia Review 2024 - Sports Betting, Casino Games and Promotions

3 / 5

100

I have used Unibet Australia for a while now and it's a decent platform for sports betting. The selection of sports and markets is good and the customer support is helpful. However, the odds could be better and the withdrawal process can be slow at times.

3/5 ⭐

Reviewed by Lewis Russell

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Unibet Australia Review 2024 - Sports Betting, Casino Games and Promotions

3 / 5

100

The Unibet Australia app is easy to use and the live betting feature is great. The odds are competitive, but there are some areas where they could be improved. Overall, it's a good platform for sports betting.

4/5 ⭐

Reviewed by Noah Lawson

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Unibet Australia Review 2024 - Sports Betting, Casino Games and Promotions

4 / 5

100

I have had a generally positive experience with Unibet Australia. The website is user-friendly and the selection of sports and markets is good. However, the odds could be better in some areas and the promotions for existing customers could be more generous

3.5/5 ⭐

Reviewed by Spencer Mitchells

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Unibet Australia Review 2024 - Sports Betting, Casino Games and Promotions

3.5 / 5

100

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Conclusion

Unibet has successfully established itself as a reputable online gambling operator in Australia. After obtaining licenses in several Australian states, Unibet now provides a comprehensive product offering including sports betting, casino games, poker and more. The company has crafted its Australian website and apps specifically for local customers with competitive odds, an extensive betting menu and convenient banking options.

Through sponsorships and marketing deals with major Australian sporting codes like the AFL, NRL and golf, Unibet has built widespread brand recognition down under. Its competitive odds, betting features and reliability have attracted many Australian punters. With a 13% market share, Unibet sits among the country’s top-tier sportsbooks.

While Unibet excels in areas like market variety, live streaming and mobile experience, some aspects still need refinement. Improving website speeds, expanding customer support hours, and boosting racing odds should be priorities. But overall, Unibet provides Australians an appealing wagering service with lots of betting markets, intuitive digital platforms and solid promotions.

As online gambling grows in Australia, Unibet is poised for continued success if it can iron out a few pain points. Tighter regulation also presents opportunities to build trust and capture market share from unlicensed offshore operators. Backed by the Kindred Group, Unibet has the resources to cement itself as a leading betting brand in Australia for years to come.

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