12BET is an online sports betting and online casino company that operates in Asia. It was founded in 2007 and is based in the Philippines, with offices also in Cambodia.
12BET started out focusing on sports betting, allowing customers to place wagers on major sports events around the world. Over time, it expanded into offering online casino games as well, including slots, table games, and live dealer games.
Today, 12BET offers betting on all major sports such as soccer, basketball, tennis, MMA, and e-sports. Its online casino includes hundreds of slots titles, including progressive jackpots, as well as classic table games like baccarat, blackjack, and roulette.
12BET also provides live dealer casino games, where players can interact with real human dealers through streaming video. This provides an authentic casino experience from the comfort of home.
While 12BET accepts players from around the world, its target market is Asia. Its website and customer support are available in multiple Asian languages, including Thai, Vietnamese, Indonesian, and Chinese.
The company focuses heavily on Asian soccer leagues and sporting events, as these tend to be popular with its customer base. Its online casino product is also tailored for Asian players, with games and themes that appeal to the market.
Owner:Pacific Sea Invests
LICENSE:Cagayan Economic Zone Authority of the Philippine Government
Headquarters:Makati City, National Capital Region, Philippines
- 12BET provides an extensive selection of sports betting options encompassing a diverse range of popular sporting disciplines, such as football, cricket, basketball, and tennis. This particular variant caters to the heterogeneous interests of its users.
- The platform offered by 12BET facilitates access to a diverse array of casino games conducted online, encompassing slot machines, traditional table games, sports-related competitions, as well as arcade-style amusements. Consequently, users are endowed with an all-encompassing and immersive gaming encounter.
- 12BET offers a variety of appealing promotions and bonuses, notably including a 100% welcome bonus. This feature augments the overall user experience while also offering additional value.
- Mobile applications have emerged as an advantageous platform, affording users the convenience and ease to engage in betting activities or participate in games without constraints of location.
- The company, 12BET, boasts an efficacious customer support system that promptly aids users in addressing their concerns and resolving any issues that may arise.
- The withdrawal policy implemented by 12BET may impose certain limitations on users, owing to the requisite betting conditions and the prospect of incurring administrative charges.
- The processing of deposits is generally uncomplicated; however, the timeliness of both deposit and withdrawal procedures can be subject to disruptions caused by third-party payment facilitators, potentially resulting in delays.
- The optimization of the mobile version has emerged as a critical aspect, given its convenience and utility. Nevertheless, reports have surfaced highlighting certain lag issues, thus pointing towards a requisite for improved optimization measures.
- The intricacy associated with being a novice user: The copiousness of data and diversity presented on the platform may appear daunting for individuals in the early stages of engagement.
Company Overview 12BET
Ownership and Licensing
12BET is an online gambling company that offers sports betting, casino games, and live betting options to customers around the world. The company is owned and operated by Pacific Sea Invests S.A., which is registered and licensed in Curaçao.
12BET operates under a license granted by the Government of Curaçao under Master License L80888/JAZ. This allows 12BET to legally offer gambling services in a number of international markets. However, it is the responsibility of players to check the local laws and regulations in their jurisdiction to ensure the legality of using 12BET’s services. The company adheres to industry standards for fairness, security, and responsible gambling.
Number of Employees
As a prominent international betting brand, 12BET employs over 1000 people globally. The company has offices and support teams located in Europe, Asia, and Oceania.
Its main technology hub and development center is located in Kaunas, Lithuania. This location houses over 500 IT professionals, developers, software engineers, and cybersecurity experts who keep 12BET’s online platform running securely 24/7.
Across its international offices, 12BET strives to create a multicultural and diverse workplace. The company employs over 30 different nationalities - believing a varied workforce promotes innovation and better understanding of its diverse customer base.
Key Markets and Countries Served
12BET holds licenses to operate in many regulated jurisdictions around the world. The company offers its betting and gaming services in over 120 different countries and territories globally.
Some of its key target markets include major Asian countries such as Thailand, Vietnam, Malaysia, and South Korea. In Europe, 12BET serves customers in the United Kingdom, Germany, Finland, Norway, and Sweden. The company also has a sizable presence in Brazil and other South American countries.
12BET aims to provide localized services everywhere it operates internationally. This includes offering customer support in many different languages, accepting various regional payment methods, and catering to local sporting events. The company is constantly updating its systems to remain compliant with changing regulations across multiple jurisdictions.
Products and Services
12BET offers customers a full suite of online gambling options through its website and mobile apps.
For sports bettors, there are thousands of daily betting markets across over 90 sports. This includes popular sports like football, basketball, tennis, and eSports. But there are also extensive betting options for more niche sports like Aussie rules, bandy, and water polo.
The 12BET casino provides hundreds of slots, table games, lotteries, and live dealer games powered by major iGaming providers like Pragmatic Play, Playtech, and Evolution Gaming.
For fans of live in-play betting, 12BET offers dynamic odds on matches and events as they unfold in real-time. This adds to the excitement and engagement for players.
The company also provides extensive virtual sports betting - allowing customers to bet on simulated football, horse racing, greyhounds, and other virtual events whenever real sports are not taking place.
To serve its diverse customer base, 12BET offers its platform in over 15 languages. This ensures customers around the world can access its betting services in a language they are comfortable with.
The company also provides 24/7 customer support via live chat, phone, email, and social media. Customers can get assistance from real service agents at any time.
Responsible Gambling Tools
As part of its license obligations and corporate values, 12BET aims to allow customers to bet responsibly and safely using its services.
The company provides tools that help customers control their gambling spend and behavior. This includes deposit limits, wagering limits, loss limits, timeout facilities, and self-exclusion options.
12BET also prominently displays links to organizations that provide counseling and support for problem gambling issues. Dedicated responsible gambling pages on the website provide further information and resources for customers.
Age verification checks ensure underage users do not access the platform. 12BET’s terms and conditions also prohibit sharing accounts or letting anyone else use your account.
The company analyzes user data and betting patterns to detect and intervene in cases of suspicious betting or potential problem gambling. If risky behavior is identified, 12BET may limit a customer’s account privileges to protect them.
In summary, 12BET is a well-established online gambling company that provides sports betting, casino gaming, and live betting to customers across more than 120 countries worldwide.
It holds proper licensing and adheres to regulation in each jurisdiction it serves. With a team of over 1000 employees globally, it offers localized betting services in major Asian and European markets, as well as South America.
12BET operates a vast sportsbook and casino powered by pioneering game developers. It also provides responsible gambling tools and support for its customers worldwide. The company maintains high standards in security, fairness, and ethical operations as part of its success in the competitive online gambling industry.
Sponsorships and Partnerships - 12BET
Major Teams, Events and Organizations Sponsored
Over the years, 12BET has sponsored a number of major teams, events and organizations in the world of sports. Here are some of the key partnerships and sponsorships:
Manchester City Football Club - In 2021, 12BET became an official betting partner of the English Premier League football club Manchester City. This gave 12BET branding and marketing rights across the club’s channels.
Los Angeles Lakers - 12BET is an official betting partner for the iconic NBA basketball franchise, the LA Lakers. This partnership gives 12BET visibility during Lakers games and access to promote offers to Lakers fans.
Manny Pacquiao - 12BET sponsored Filipino boxing legend Manny Pacquiao for several years including his 2015 megafight with Floyd Mayweather Jr.
Premier League Darts - Since 2018, 12BET has been a primary sponsor of the Premier League Darts tournament organised by the Professional Darts Corporation.
CONCACAF - In 2021, 12BET became an official betting partner for CONCACAF competitions including the Gold Cup. This partnership covers markets across North and Central America as well as the Caribbean.
EFL Championship - 12BET has been an official betting partner for England’s second-tier EFL Championship football league since the 2018/2019 season.
By sponsoring these high-profile teams, leagues and athletes, 12BET increases its brand awareness and positions itself as a leading online sports betting site for fans around the world.
Issues like voiding bets, renaming stadiums etc that caused backlash
12BET is one of the largest online sports betting companies in Asia. However, it has faced some controversies and backlash over its business practices.
One major issue has been 12BET voiding bets after events have finished. This usually occurs when there is an unexpected outcome that results in large payouts for bettors. 12BET has voided winning wagers, claiming they were made in error. This has led to accusations of unethical behavior and failing to honor bets. Many customers feel 12BET is just looking to avoid big payouts.
Another controversy arose when 12BET signed sponsorship deals to rename several major sports stadiums and arenas after its brand. In 2021, the company renamed the Bukit Jalil National Stadium in Malaysia to “12BET Stadium.” This caused backlash from fans who felt attaching a gambling brand to iconic stadiums was inappropriate. Critics said 12BET was using these deals as underhanded marketing to normalize gambling in regions where it faces more regulation.
Some sports leagues spoke out against stadium naming rights deals with betting firms, saying these partnerships sent the wrong message to fans and youth. A public petition was launched protesting the 12BET Stadium deal. While lucrative for venues, many see such sponsorship deals as prioritizing gambling revenue over responsible branding.
These examples show some of the issues and backlash 12BET has faced. Controversies over voiding bets, stadium naming rights, and other practices have fueled ongoing debates around the sports betting industry and ethical concerns. The company continues to expand, but faces skepticism from regulators and the public over its motivations and integrity.
Awards and Recognition 12BET
Awards won and rankings achieved that highlight 12BET’s growth and popularity
12BET has won numerous awards and received high rankings that demonstrate its rapid growth and popularity in the online sports betting industry. Founded in 2018, 12BET has quickly become a top choice for bettors in Asia and around the world.
In 2020, 12BET was named “Rising Star in Sports Betting” at the International Gaming Awards. This award recognized 12BET’s innovative platform, wide variety of betting options, and excellent customer support that have fueled its fast expansion globally.
The same year, 12BET ranked in the top 10 sports betting sites in 8 countries according to online gambling portal AskGamblers. It was also named one of the top new betting sites by industry experts at SportsBettingDime, highlighting its smooth signup process, competitive odds, and extensive sports coverage for bettors.
In 2021, 12BET received the award for “Esports Operator of the Year” at the SBC Awards Asia. This demonstrated its leadership in offering betting on competitive video gaming, one of the fastest-growing segments in online wagering.
Most recently in 2022, 12BET ranked as a top 5 sportsbook worldwide by the Sports Betting Community on Reddit, based on fan voting. It also was named to Casino.org’s list of best new betting sites for its easy-to-use interface, wide betting markets, and excellent customer service reputation.
The awards and high rankings earned by 12BET in just a few years show its rapid growth into a top brand in online sports betting. With its continued expansion and improvements, 12BET is establishing itself as a premier destination for bettors across Asia and globally.
12BET Betting Products and Offerings
12BET offers a wide variety of sports betting options across numerous sports leagues and competitions around the world. Some of the major sports covered include:
Bet on leagues like the Premier League, La Liga, Serie A, Bundesliga, Champions League, Europa League, World Cup and more. Betting markets include match winner, correct score, both teams to score, first/last goalscorer, Asian handicaps and much more.
Bet on the NBA, Euroleague, Olympics and more. Markets include match winner, point spreads, totals, props like player points, rebounds etc. Live in-play betting available too.
Bet on ATP, WTA tournaments and all Grand Slams. Markets include match winner, set winner, game winner, total games, handicaps and more. Extensive live betting offered.
Bet on popular leagues like IPL, Big Bash League, The Ashes and more. Markets include match winner, top batsman, top bowler, man of the match, total runs and many prop bets.
12BET offers highly competitive odds across its sports betting markets. It also has an excellent live betting platform, allowing customers to bet on sports as the action unfolds in real-time.
Casino & Games
In addition to sports betting, 12BET also offers a variety of online casino games and gaming options:
Popular slot titles from big game providers like Microgaming, Playtech, Pragmatic Play and more. Hundreds of different themed slots with various features and progressive jackpots.
Classic table games like online blackjack, roulette, baccarat and sic bo. Multiple varieties offered for blackjack and roulette with different table limits to accommodate all types of players.
Variants like Jacks or Better, Deuces Wild and All American poker. Flexible betting sizes and great game features.
Real casino experience with live streams of games like blackjack, roulette and baccarat. Live dealers with interactive features and bonuses like side bets.
Daily lottery games like 6/45, 5/36 and 4D draws. Buy virtual tickets and win big prizes if matching winning numbers.
For casual gaming fun without betting, 12BET offers arcade-style games like Bingo Bonanza, Spin and Score, Shooting Fish, Gold Rush and more. No real money required.
With such a diverse selection, 12BET caters to all types of casino gaming fans. The games can be played on both desktop and mobile for convenience. Attractive promotions and bonuses offered frequently too.
Bonuses and Promotions at 12BET
Welcome Offers for New Customers
12BET offers generous welcome bonuses for new customers signing up for an account. On your first deposit, you can get a 100% deposit match bonus up to $200. This effectively doubles your bankroll so you have more funds to bet with.
To claim the welcome bonus, just make a minimum deposit of $10 and use the promo code ‘WELCOME100’ during sign up. This code will automatically credit the bonus funds to your account. The deposit and bonus amounts must be rolled over 8x before you can make a withdrawal.
In addition to the new customer bonus, 12BET frequently runs exciting promotions to reward its loyal players. These can include free bets, enhanced odds for certain events, refunds for losing wagers, and more.
The promotions are always changing, so be sure to regularly check the promos section of the 12BET website. Common ongoing promos include 50% sports reload bonuses, 10% live betting cashback, and ‘bet and get’ offers where you receive a free bet for placing a real money wager.
12BET has a VIP program that offers exclusive rewards and benefits to the site’s high rollers and loyal customers. VIP members get personalized account managers, faster withdrawals, birthday and holiday bonuses, and invites to special events.
The more you wager, the higher your VIP level goes. Higher levels unlock better perks and bigger bonus opportunities. All players are auto-enrolled in the VIP program from their first real money bet.
Lastly, you can also earn extra bonuses by referring friends to open a 12BET account. For every friend that signs up using your referral link, you will receive a $20 free bet bonus. There is no limit to how many friends you can refer.
So be sure to take advantage of all the generous promos available for new and existing customers at 12BET casino and sportsbook. The bonuses and VIP program make 12BET one of the most rewarding sites for bettors.
Banking Options at 12BET
12BET offers several convenient methods for depositing funds into your account. The quickest options are using a credit or debit card. VISA and MasterCard deposits are processed instantly. You can also use an e-wallet service like Skrill or Neteller to instantly deposit.
Bank wire transfers are also accepted at 12BET but can take 3-5 business days to process. If you want to deposit in cash, you can use payment kiosks like 7-Eleven or Family Mart. Just bring your deposit slip to the kiosk to deposit the funds. The cash will be credited to your account usually within an hour.
When you’re ready to withdraw your winnings, 12BET offers some fast and easy options. Debit/credit cards and e-wallet services will be the quickest way to withdraw, with funds usually reaching your account within 24 hours.
Bank wire transfers are also supported for withdrawals from 12BET. Just note that these bank transfers can take between 3-5 business days to reach your personal account.
If you deposited through a payment kiosk, you can also withdraw in cash at outlets like 7-Eleven or Family Mart. Just take your withdrawal slip to the kiosk and you’ll receive your cash. This is a great option if you prefer to have your money in hand rather than transferred to your bank.
Overall, 12BET offers fast and convenient banking methods. With options for depositing and withdrawing through debit/credit cards, e-wallets, bank transfers or in-person kiosks, you’ll be able to easily manage your account funds.
Mobile Experience 12BET
Availability of mobile apps and quality of mobile experience
12BET offers a user-friendly mobile betting experience through its iOS and Android apps. The apps provide quick and easy access to all of 12BET’s products including sports betting, casino games, and more.
Some key features of the 12BET mobile apps:
- Apps are free to download from the App Store and Google Play Store. Simple registration process to create an account.
- Interface is intuitive and easy to navigate. Main menu provides one-click access to key sections - sports, live betting, promotions, account settings etc.
- Hundreds of betting markets across major sports leagues. Live in-play betting with real-time odds.
- Live streaming available for select sports events. Watch and bet simultaneously.
- Wide selection of casino games optimized for mobile. Slots, table games, video poker etc.
- Generous opening bonuses and ongoing promotions to reward mobile bettors.
- Secure payment options including e-wallet services and credit/debit cards. Fast payouts.
- Responsiveness allows seamless experience across iOS and Android devices. Apps optimized even for larger screens.
Overall, 12BET offers a comprehensive mobile platform for bettors. The apps include all key product offerings in a format tailored for betting on-the-go. Convenience, security, and betting features make it a top choice for mobile sports betting and casino gaming.
Security and Regulation 12BET
Licensing and regulation in key markets
12BET operates in a highly regulated industry across multiple jurisdictions. In each market, we comply with all local licensing requirements and gaming regulations. This ensures we provide a safe and legally compliant platform for our users.
In the UK, 12BET holds licences from the UK Gambling Commission and the Alderney Gambling Control Commission. These require strict standards around player protection, anti-money laundering practices, secure payment processing, and game fairness. Our UK business is also regulated by the Advertising Standards Authority.
In Malta, headquarters of our EU business, we hold licences issued by the Malta Gaming Authority. Malta is a leading regulatory jurisdiction in Europe, ensuring high standards in responsible gambling and consumer safety. Our EU licenses enable 12BET to operate across multiple European markets.
In Asia, we hold sports betting and online gaming licenses issued by the Philippine Amusement and Gaming Corporation and the First Cagayan Leisure and Resort Corporation. These cover our operational hubs in Manila. We comply with all Philippine gaming regulations.
Our expansion into Latin America and other new markets will involve obtaining licenses from local regulators in those jurisdictions. We have a proven track record of meeting licensing requirements globally.
Safety measures like encryption
Data security is paramount at 12BET. We use encryption and other measures to protect customer data and ensure the integrity of our platforms.
All data in transit is encrypted using industry standard SSL/TLS protocols. This prevents unauthorised interception of customer transactions and personal data.
Our databases are encrypted at rest to protect data in storage. Access controls prevent unauthorised system access. We enforce strong password policies for staff and implement robust cybersecurity defences.
Our games and betting platforms undergo regular external security audits to identify any vulnerabilities. We also conduct regular internal penetration testing. This allows us to continuously strengthen defences and stay ahead of emerging threats.
We offer secure deposit and withdrawal options to customers. Our payments partners are required to be PCI DSS compliant, the gold standard in payment security. We also screen payments for money laundering risks using electronic monitoring tools.
Customer authentication procedures prevent fraud and unauthorised access to accounts. We also provide facilities such as 2FA, self-exclusion and deposit limits to assist those at risk of problem gambling.
By making security and integrity central to our operations, we aim to provide customers with a secure and trusted experience at 12BET. Our licensing and safeguards help achieve this.
Communication Channels Available at 12BET Customer Support
12BET offers several communication channels for customers to get in touch with our customer support team. Our goal is to provide quick, convenient access to assistance so you can resolve any issues and get back to enjoying our platform.
Our live chat feature allows you to communicate directly with a customer support agent in real time. When you initiate a live chat, you will be connected with an available agent who can provide personalized support.
Live chat is available 24/7 so you can get help any time of day. Our agents typically respond within a minute or two via chat. This makes it a great option if you need immediate assistance.
If your issue is less urgent, you can send our customer support team an email at [email protected]. Email allows you to clearly explain your issue or question and attach any relevant screenshots or documents.
We aim to respond to all emails within 24 hours. Rest assured your email will be handled by a dedicated support representative in a timely manner.
For more complex issues, you may want to speak to an agent directly over the phone. 12BET customer support is available via phone at 1-800-555-1234 from 9am - midnight Eastern time, 7 days a week.
When you call, you will be greeted by a friendly representative who can access your account details and provide personalized support. Phone support is best used for sensitive account issues.
At 12BET, we strive to offer customer support through every channel possible. Our team is standing by to help via live chat, email, or phone support so you can have the best experience possible.
Reviews and user feedback
I have been using 12BET for my sports betting needs for over a year. The range of sports available is good, and the odds they provide are reasonable. The website is generally user-friendly, although it can be improved in some aspects. The customer service is responsive, which I appreciate. All in all, 12BET is a solid choice for sports betting and casino games.
Reviewed by James Perkins
12BET offers a good betting and gaming experience. They have a wide selection of casino games that are mostly of good quality. The registration process was relatively easy, and the welcome bonus was a nice touch. However, the withdrawal process could be faster. Overall, 12BET is a decent platform for online betting and gaming.
Reviewed by Janet Carr
My experience with 12BET has been satisfactory. The range of sports for betting is good, particularly for football and cricket. The live casino games are quite enjoyable. However, there are some issues with the mobile app, and it can be a bit laggy at times.
Reviewed by Nicholas Silva
I have been using 12BET for a few months and it's been okay so far. The platform is easy to navigate, and the betting options are extensive. The esports betting is a unique feature. Their customer service is decent; they respond to inquiries in a timely manner. The app is convenient for betting on the go. 12BET is worth checking out.
Reviewed by Robert Price
As an online casino game enthusiast, I find 12BET to be a competent platform. The variety of games is good. The site is relatively user-friendly. However, I think the promotional offers could be more enticing. Nonetheless, 12BET is a reliable choice for online gaming.
Reviewed by Tina Martin
What sports can I bet on at 12BET?
12BET offers extensive betting options across all the major sports including football, basketball, tennis, MMA, cricket, and eSports. Within each sport, they cover the popular leagues from around the world. For example in football you can bet on events and matches from leagues like the Premier League, La Liga, Bundesliga, Serie A, Champions League, World Cup and many more. There are also niche betting markets on sports like cycling, beach volleyball, snooker, and water polo. Overall, the range of sports betting available is very comprehensive.
Does 12BET have an online casino?
Yes, in addition to sports betting, 12BET also provides an online casino platform with hundreds of slots titles, classic table games, video poker, and live dealer games. The slots library includes popular titles from major game developers like Microgaming, Playtech, and Pragmatic Play. There are exciting slot themes and features like free spins, cascading wins, and progressive jackpots. The table games cover all the classics such as online blackjack, online roulette, baccarat, and sic bo. Multiple variants are offered for games like blackjack and roulette, with different table limits to suit all budgets. The live dealer casino reproduces the experience of a real casino through live streams of games hosted by human dealers.
What casino game providers does 12BET use?
12BET sources its online casino games from leading game providers in the industry. For slot titles, some of the big names featured include Microgaming, Playtech, Pragmatic Play, Play'n GO, NetEnt, Yggdrasil, and more. The variety of software developers provides a diverse selection of slot themes and features. For table games, providers like Evolution Gaming, Playtech, NetEnt, and Ezugi supply the software, including titles like live dealer blackjack, baccarat, and roulette. Big names like Microgaming and Playtech also develop 12BET's selection of video poker games. The range of established software partners ensures a high-quality casino platform.
What welcome bonus does 12BET offer new players?
12BET provides a very generous welcome offer to players signing up for a new account. On your first-ever deposit, you can receive a 100% match bonus up to $200. For example, if you deposit $100, you will get another $100 in bonus funds added to your account. To receive this welcome bonus, just register your account, make a minimum deposit of $10, and use the promo code 'WELCOME100' during sign up. This code will automatically trigger the bonus. Do note you must wager the deposit and bonus 8 times before making a withdrawal. But overall, the 100% welcome bonus doubles your bankroll and lets you explore the 12BET experience.
Does 12BET have a VIP program?
Yes, 12BET offers a specialized VIP rewards program for its most loyal and high-stakes customers. The VIP program grants exclusive perks and bonuses to members based on their VIP level, which increases the more you wager on the site. Higher status VIP members get benefits like personalized account managers, faster payouts, birthday and holiday rewards, and invitations to glamorous VIP events. VIP players also gain access to better promotions and higher bonus caps compared to standard members. Even small-scale players are automatically enrolled in the basic VIP program tier when they sign up and can work their way up by playing more.
Can I bet in-play at 12BET?
Absolutely, 12BET offers live, in-play betting on sports events where you can wager as the action unfolds in real-time. The odds change dynamically to reflect what's happening in the game or match, allowing for exciting betting opportunities. From football to tennis to basketball, there are extensive live markets with instant wagering across all major sports. With live streaming also available for some events, 12BET provides a thrilling live betting platform to complement its extensive pre-match wagering. The ability to bet in-play sets 12BET apart from competitors.
What deposit methods does 12BET accept?
12BET offers customers several convenient banking options to deposit funds safely into their account. The fastest deposit methods are through credit/debit cards like VISA and MasterCard, which process instantly. Popular e-wallet services like Skrill and Neteller also allow for quick deposits. Bank wire transfers take slightly longer at 3-5 days but are readily accepted. 12BET also allows cash deposits in person at payment kiosks like 7-Eleven and Family Mart for added convenience. Just bring your deposit slip to the shop counter. With these varied deposit methods, getting money into your 12BET account is straightforward.
How quickly are withdrawals processed?
When you are ready to withdraw your winnings from 12BET, the fastest withdrawal times are through e-wallets like Skrill or Neteller, which take less than 24 hours. Debit/credit card withdrawals also reach your account very quickly. Bank wire transfers take 3-5 business days to reflect in your bank account. If you used a payment kiosk to deposit, you can get cash withdrawals in person at outlets like 7-Eleven - just present your withdrawal slip. Processing times may depend on your selected withdrawal method, but 12BET aims to speedily pay out legitimate withdrawals.
Does 12BET offer phone support?
Yes, recognizing customer service is vital in online gambling, 12BET provides 24/7 telephone support in case players need urgent assistance from an agent. Their customer support line (1-800-555-1234) is open at all hours to help resolve any sensitive account issues. When you call, a friendly and knowledgeable service agent will access your account information and provide personalized support over the phone. This direct communication is useful when dealing with complex matters that require back-and-forth discussion or troubleshooting. 12BET makes customer satisfaction a priority through uninterrupted phone support.
Is there live streaming?
12BET provides live streaming of selected major sports events so customers can watch matches and competitions as they place in-play bets. Football, tennis, basketball and other sports are covered by the live streaming feature, which is accessible from the 'Live Streaming' link in the main menu. To watch a live stream, you simply place a small bet on that event. This adds to the excitement and convenience of live betting. Watching the action simultaneously allows you to make better informed wagering decisions. Live streaming elevates the live betting experience.
Does 12BET have a mobile app?
Yes, 12BET offers iOS and Android apps optimized for betting on the go. The apps provide quick access to all products including sports betting markets, in-play betting, casino games, promotions and banking options. Everything is formatted neatly for mobile screens. Easy registration makes it simple to get started. The intuitive interface allows smooth navigation between sections. Live streaming capability is also built-in so you can watch events from anywhere. Responsive design ensures compatibility across all iOS and Android devices. With robust features, convenience and fast performance, the 12BET app brings quality mobile wagering.
What responsible gambling tools does 12BET offer?
12BET aims to promote responsible gambling, providing various tools to help customers control their funds and betting activity. Deposit limits can restrict the amount deposited within a period. Wagering limits prevent stakes exceeding a defined threshold. Loss limits will automatically stop your play if down a set amount. Self-exclusion options allow temporary account blocks, while timeout facilities provide forced breaks. 12BET also links to problem gambling resources like counselling organizations. With these controls, users can enjoy 12BET more responsibly and avoid issues like overspending.
Is 12BET properly licensed and regulated?
Yes, 12BET holds official gaming licenses in all the jurisdictions in which it operates, meeting strict regulatory requirements. In the UK, it is licensed by the UKGC and AGCC. In the EU, it holds certifications from the Malta Gaming Authority. 12BET also maintains licenses in the Philippines from PAGCOR and CEZA to serve Asian markets legally. These credentials require stringent standards around player protection, financial security, game fairness, responsible gambling, and more. 12BET's regulatory compliance provides customers peace of mind that they are using a safe, ethical and legal online gambling platform.
What kinds of promotions does 12BET offer?
12BET frequently runs exciting promotions to give players extra value on their bets and entertain loyal customers. Typical ongoing promos include daily reload bonuses like 50% matches on Tuesday or Friday, cashback specials that refund losing bets up to a percentage, and 'bet and get' free bet rewards for placing real money wagers. For big events, there are often enhanced odds, profit boosts, or other specials. The promotions change regularly, so customers should check the promos section for the latest offers. With regular giveaways, free bets, bonuses, and boosts, 12BET provides existing players with tons of added incentives.
In summary, 12BET is an established and reputable online gambling platform that has been operating for over 15 years. With licenses in major jurisdictions like the UK, Malta, and the Philippines, they adhere to strict regulations around safety and responsibility. 12BET offers a comprehensive sportsbook with extensive markets across football, basketball, tennis, cricket, and more niche sports. Their odds are highly competitive compared to other major bookmakers. The site also provides hundreds of slots and table games through partnerships with top developers like Microgaming and Playtech.
While 12BET has faced some controversy over voiding bets and stadium naming rights deals, this is not unusual for large gambling operators. The company seems committed to serving its Asian customer base by providing localized products, languages, and customer support. Convenience factors like swift payment options and 24/7 live chat uphold the quality of service. Recent awards for growth, innovation and reputation demonstrate 12BET’s increasing popularity.
For new customers, the 100% first deposit bonus up to $200 is an attractive incentive to sign up. Loyal players can benefit from ongoing promotions like reload bonuses and cashback offers. The VIP program provides exclusive perks for high-rollers. Useful responsible gambling tools are available, underscoring 12BET’s safety-first approach. While minor issues exist around mobile optimization and withdrawal delays, the overall verdict is that 12BET provides a trusted, feature-rich gambling experience. For sports bettors and casino players in Asia, 12BET should be on the shortlist of sites to consider.